Refund policy

Made to order

Each piece is produced individually for the person who ordered it. For that reason we do not accept returns or exchanges for change of mind or sizing. Please consult the size guide before you order, and write to us if you are between sizes.

Faulty, damaged or incorrect pieces

If your order arrives with a fault, damaged in transit, or is not what you ordered, contact us within 14 days of delivery with your order number and photographs of the piece. We will send a replacement or refund you in full, at no cost to you.

Variation in tone and fading on washed pieces is part of the finish and is not considered a fault.

Changes and cancellations

Production begins shortly after an order is placed. If you need to change or cancel an order, contact us as soon as possible. Once production has started we are unable to make changes.

Refunds

Approved refunds are issued to the original payment method. Your bank may take several business days to show the credit.

Contact

To report a problem with an order, use the contact page and include your order number.